Shipping Policy
WHEN WILL MY PACKAGE SHIP?
EXPEDITED (next-day, 2nd-day and 3rd-day) DOMESTIC ORDERS WITH 10 OR FEWER ITEMS ARE SCHEDULED TO SHIP THE SAME DAY IF RECEIVED BEFORE 3PM EST, MONDAY THROUGH FRIDAY. EXPEDITED ORDERS RECEIVED AFTER 3P.M. EST, OR WITH MORE THAN 10 ITEMS, AND ALL GROUND ORDERS ARE SCHEDULED TO SHIP THE NEXT BUSINESS DAY.
QUEEN ESTHER PROCESSES REGULAR ORDERS AS QUICKLY AS POSSIBLE. ORDERS MAY TAKE 1-3 BUSINESS DAYS TO PROCESS.
IF YOU ORDER MULTIPLE ITEMS WITHIN ONE ORDER, PLEASE KEEP IN MIND THAT SOME ITEMS MAY BE NESTED AND SHIPPED IN A SINGLE BOX.
PLEASE NOTE: P.O BOXES, AE, APO, MUST USE USPS SHIPPING METHOD, WEEKENDS AND HOLIDAYS ARE NOT INCLUDED IN SHIPPING (TRANSIT) TIME. OVERNIGHT ORDERS SHIPPED ON FRIDAY CAN BE EXPECTED ON THE FOLLOWING BUSINESS DAY (TYPICALLY MONDAY, UNLESS MONDAY IS A HOLIDAY). EXPEDITED SHIPPING IS A SERVICE OF THE CARRIER YOU SELECT, AND EXCEPTIONS TO THE EXPECTED DELIVERY TIME ARE AT THE DISCRETION OF THE CARRIER.
TRANSIT TIMES ARE ESTIMATED BASED ON TRANSIT INFORMATION BY THE SHIPPING CARRIERS. WHILE AT CHECKOUT YOU MAY CHOOSE FROM VARIOUS SHIPPING RATES.
INTERNATIONAL SHIPPING
INTERNATIONAL ORDERS MAY TAKE 1- 5 BUSINESS DAYS TO PROCESS.
FOR INTERNATIONAL ORDERS PLEASE ALLOW 10-15 BUSINESS DAYS FOR YOUR PACKAGE TO ARRIVE, DEPENDING ON THE CARRIER AND DELIVERY OPTION YOU SELECTED. WE SHIP UPS OR USPS INTERNATIONAL. NOTE- CHECK YOUR JUNK AND SPAM FOLDER.
PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR LONGER DELIVERY TIMES DUE TO THE CUSTOMS DEPARTMENT IN YOUR LOCAL COUNTRY, NOR ARE WE RESPONSIBLE FOR ANY IMPORT DUTIES AND TAXES THAT MAY BE CHARGED IN ADDITION TO THE SHIPPING CHARGES YOU HAVE ALREADY PAID TO THE CARRIER YOU SELECTED.
TRACKING INFO:
ALL TRACKING NUMBERS ARE SENT VIA EMAIL BY THE CARRIER YOU SELECTED AFTER ALL PACKAGES ARE SHIPPED FROM OUR WAREHOUSE. IF YOU HAVE ANY QUESTIONS REGARDING YOUR SHIPPING OR TRACKING NUMBER, OR IF YOU WANT TO TRACK THE ITEM(S) YOU PURCHASED, CALL THE CUSTOMER SERVICE OF YOUR SELECTED CARRIER.
CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES TO AND FROM DESTINATIONS.
* A 10% CANCELLATION FEE WILL BE DEDUCTED FROM YOUR PURCHASE AMOUNT IN BOTH NATIONAL AND INTERNATIONAL ORDERS.
*ALL PRICES ARE IN US DOLLARS.
Exchange Policy
YOUR SATISFACTION IS GUARANTEED. IF, FOR ANY REASON, YOU RECEIVE YOUR ITEM AND IT HAPPENS TO BE THE WRONG SIZE, COLOR OR REFERENCE YOU ORIGINALLY ORDERED, YOU HAVE 3 BUSINESS DAYS FROM THE DATE RECEIVED TO ASK FOR A RETURN AUTHORIZATION NUMBER FOR AN EXCHANGE. EXAMPLE: YOU RECEIVED THE ITEM ON A MONDAY, YOU HAVE UNTIL WEDNESDAY TO ASK FOR AN RA#. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES TO AND FROM DESTINATIONS.
- EXCHANGES ARE ONLY POSSIBLE FOR A BIGGER OR SMALLER SIZE, OR WRONG COLOR OF THE SAME ITEM. (IF DIFFERENT FROM THE ONE YOU ORDERED).
- THERE ARE NO EXCHANGES FOR A DIFFERENT ITEM. (UNLESS YOU GOT SENT A REFERENCE DIFFERENT FROM THE ONE YOU ORDERED).
- ONE TIME ITEM EXCHANGE PER CUSTOMER ONLY / CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES TO AND FROM DESTINATIONS.
- CUSTOM, MADE TO MEASURE OR SPECIAL ORDER PRODUCTS, ARE NOR ELIGIBLE FOR RETURN, REFUND OR EXCHANGE.
- BUTT LIFTERS, BODY SHAPERS, GIRLDES, OR BODY CREAMS (NO EXCHANGES) (NO EXEPTIONS) DO TO OUR HIGH HYGIENE STANDARDS.
- NO EXCHANGES WILL BE ISSUED FOR CHOOSING THE WRONG SIZE (SEE NOTE UNDER SIZE CHART)
ON SELECTED ITEMS ONLY, PLEASE READ ITEMS DESCRIPTION, IF THE ITEM YOU WISH TO EXCHANGE IS A BUNDLE THE ENTIRE BUNDLE NEEDS TO BE SENT BACK FOR THE EXCHANGE TO BE GRANTED. ONCE THE EXCHANGE IS RECEIVED THERE IS AN ESTIMATED TIME FRAME OF 5 BUSINESS DAYS TO PROCESS & SHIP.
ALL EXCHANGES MUST HAVE ORIGINAL INTACT PACKING AND TAGS. MUST NOT BE WORN. IF THE ITEMS ARE RETURNED IN POOR CONDITION DAMAGED, STAINED, STRETCHED, HUMID ETC. WE RESERVE THE RIGHT TO REFUSE YOUR EXCHANGE. ALL RETURNS ARE SUBJECT TO INSPECTION BEFORE EXCHANGES ARE ISSUED. EXCHANGES WILL NOT BE ISSUED FOR GARMENTS THAT HAVE BEEN: WORN, WASHED, DAMAGED, SOILED, ALTERED, EMIT ODORS (INCLUDING, BUT NOT LIMITED TO, DETERGENT, DEODORANT, LOTION, FRAGRANCES, SWEAT, SMOKE OR FOOD) OR INDICATE THAT THEY HAVE COME INTO CONTACT WITH OTHER IRRITANTS/ALLERGENS (SUCH AS PET HAIR OR DANDER).
TO RETURN A GARMENT
PLEASE CONTACT THE DISTRIBUTOR, WEBSITE, DOCTOR OR PRACTICE, FROM WHOM YOU PURCHASED THE GARMENTS. ALL RETURNS SENT TO QUEEN ESTHER REQUIRE A RETURN AUTHORIZATION NUMBER (RA#). TO OBTAIN AN RA#, EMAIL US TO cservice@queenesthergirdle.com. GARMENTS RETURNED WITHOUT A RETURN AUTHORIZATION WILL NOT BE PROCESSED. WHEN AN RA# HAS BEEN OBTAINED, SHIP THE ITEM BACK TO QUEEN ESTHER VIA THE CARRIER OF YOUR CHOICE. IF THE ITEM IS NOT SHIPPED BACK WITHIN 3 BUSINESS DAYS FROM (RA#) DATE, YOUR RETURN WILL NOT BE VALID AND YOUR RETURN AUTHORIZATION WILL BE CLOSED. (BE SURE TO HAVE A TRACKING NUMBER TO HAVE PROOF THAT YOU COMPLIED WITH THIS REQUIREMENT). QUEEN ESTHER WILL NOT COVER THE SHIPPING COST TO RETURN THE GARMENT. SEND YOUR ITEM INCLUDING A COPY OF YOUR RECEIPT. ON THE RECEIPT, WRITE THE SIZE OR COLOR YOU WISH TO EXCHANGE THE GARMENT FOR. PLEASE INCLUDE A COPY OF YOUR RA# EMAIL WITH YOUR RETURNED MERCHANDISE. SEND YOUR ITEM VIA A TRACEABLE METHOD (WITH TRACKING NUMBER) TO ENSURE A SAFE DELIVERY. WE ARE NOT RESPONSIBLE FOR LOST RETURNED SHIPMENTS. WE DO NOT ISSUE SHIPPING LABELS FOR EXCHANGES. TO OBTAIN A RETURN AUTHORIZATION (RA#) NUMBER CLICK HERE.
ONCE THE EXCHANGE IS RECEIVED WE WILL INVOICE YOU FOR THE SHIPPING BACK. OR ALONG WITH THE RETURNED ITEM, SEND A PRE-PAID SHIPPING LABEL FROM THE CARRIER OF YOUR CHOICE. WE WILL NOT SHIP THE ITEM BACK UNTIL EITHER ONE OF THESE FORMS OF PAYMENT IS RECEIVED.
THERE IS A 10% CANCELLATION FEE, IF YOU DON’T CANCELL THE ORDER WITHIN 24 HOURS. IF THE ORDER HAS ALREADY BEEN SHIPPED, IT WILL BE CONSIDERED A FINAL PURCHASE AND THE FULL AMOUNT WILL BE CHARGED TO THE METHOD OF PAYMENT YOU SELECTED WHEN YOU PLACED THE ORDER.
FOR ANY OTHER QUESTIONS IN REGARD TO EXCHANGES PLEASE EMAIL: cservice@queenesthergirdle.com ALONG WITH THE ORDER NUMBER, NAME UNDER WHICH THE ORDER WAS PLACED, AND TRACKING NUMBER PROVIDED WHEN THE EXCHANGE WAS SHIPPED TO US (BY THE CARRIER YOU SELECTED).
RETURNS ARE PROCESSED WITHIN 3 BUSINESS DAYS FROM RECEIPT. YOUR RETURN MUST HAVE A RETURN AUTHORIZATION LABEL ATTACHED TO THE OUTSIDE OF THE PACKAGE OR IT WILL BE RETURNED TO SENDER. OBTAIN LABEL HERE.
PLEASE MAIL THE GARMENT WITH YOUR RA# TO:
QUEEN ESTHER
8565 W. 44th Avenue.
UNIT 108
HIALEAH, FL. 33018
WE APPRECIATE YOUR BUSINESS!
WE DO NOT OFFER REFUNDS.
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